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The National Center for State Courts developed ten measures, referred to as CourTools, to evaluate courts.
One of the measures includes a survey of the court customers and is intended to rate the Court's accessibility
and its treatment of customers in terms of fairness, equality, and respect. For several years, Maricopa County
Superior Court has conducted this survey. Most recently, nearly 700 Court customers completed the survey on March 25, 2015.
The survey results indicate improvements in numerous areas such as ease in finding the courthouse,
safety inside the courthouse, the ability to resolve their business needs in a reasonable amount of time,
and that the courts hours of operation made it easy to conduct business.
I am most appreciative of our accomplishments in the area of how the public views their interaction with the Court.
Ninety-three percent of the customers agreed or strongly agreed with the premise that they were treated with courtesy and respect.
The survey also indicated that eighty-five percent of its customers believed that Court staff paid attention to their needs.
Both indicators make a strong statement that our Judges, Commissioners and Staff are truly committed to servicing the needs our customers.
Please accept my sincere thanks for your outstanding work that promotes such positive statements from our constituents.
Our dedicated and talented Judicial Officers, Administrators and Staff deserve recognition for this stellar achievement.